Field Services Management

Project Description

HVAC – Residential. They are the HVAC division of a fuel supply company. 400 total users, with a 6 to 1 ratio of field users to office users. More than 1,001 employees. 1700 employees for the entire company. They want a system to schedule and dispatch their workers in the field. They also want to create and manage invoices and work orders. They need a database of all of their clients. An in-house system for a database, JD Edwards for inventory, Infosys for billing. They don’t have a unified system for their field service needs and they want one to simplify their processes.