Field Services Management

Project Description

Construction – Commercial. They manufacture, install, and service coiling doors, gates, and showcases for retail stores. They service 12k stores for Zales, and an additional 6 for American Eagle. They have 10 dispatchers, plus 100 crews in the field that will need a user license each. They have 40 in the 3 location offices, and 100 crews in the field. Danielle wasn’t sure of the number of employees in a crew. They need to create work orders in the office and dispatch crews. They want to have crews update logs from the job site, record times out there, view estimates, upload notes on work performed, and preferably upload pictures. They want to view the service history and number of past visits to a site. Additionally, they need to bill and invoice in the system. They are currently using Corrigo’s WorkTrack and are not happy with the system.