Customer is looking to migrate into a more modern version of service management technology. He is impressed with Zoho CRM but is reluctant in adopting it due to it’s singular functionality. He is looking for a product suite which can blend CRM and FSM components.
CRM:
– Customer Management
– Lead Management
– Customer History
FSM:
– End-to-End Job Workflow
– Technician Tracking
– Job Time Tracking
– Product Requisition