Field Services Management

Project Description

BAS is currently evaluating an FSM solution. They require a standard solution which will help them automate installation, maintenance, and repair activities. – The system should be able to keep track of parts and equipment by brand. – The ideal system will allow them to capture jobs via email/phone, the service coordinator will then identify what equipment the customer has commissioned, based on which a job order will be generated and shared with a Service Manager who will then assign it to the appropriate technician.The jobs are normally multi-phased and require multiple technicians to be scheduled dynamically to address the call. They require an on premise deployment of the system